The copy has finished, but can you do the ordinary things you need on the new computer? A handover is the moment to check the agreed result, record exceptions and make sure you remain in control.
Start here
Check what you will use
Representative checks help clarify the result; they do not prove every file or setting is correct.
Work from the agreed list
Use the essentials you identified in the move preparation checklist. Check together where possible, with the customer entering their own passwords and authentication codes.
| Check | What a useful result looks like |
|---|---|
| Representative files | Agreed examples can be found and opened on the new computer. |
| Everyday applications | The agreed supported applications open; licensing questions are understood. |
| Accounts | You can complete the intended sign-in with your own authentication method. |
| Home connections | The agreed Wi-Fi and working printer functions are demonstrated. |
| Remaining work | Downloads, sync or exceptions are written down with a next step. |
| Written summary | You understand what moved, what did not and what needs attention. |
A few representative checks do not prove that every file or setting is correct. If an important item is missing, name it and record the issue rather than accepting a general “everything copied” statement.
Keep the difference between copied and available clear
For each important example, ask where it is stored and whether its everyday use depends on an account or an unfinished download. You do not need to change a sync setting to ask that question.
If a provider process is still running, record what is expected to continue and who to contact if it does not finish. Do not agree that an unresolved item is complete just because the appointment has ended. Equally, identify separately quoted work rather than assuming an unlimited follow-up is included.
Confirm ownership and recovery
Ask what your backup covers after the move. The existence of files on the new computer is not, by itself, an explanation of your backup plan. If backup preparation is outside the agreed move, record that as a separate next step.
Keep the old computer until the decision is clear
The useful outcome is a setup you can use and an honest record of what remains—not a promise that every old setting will be identical.
What to read next
If you’d rather have local help, see our new-computer setup and data transfer service.