1. Who is responsible
Naked Tech is operated by Peter Reginald, ABN 57 221 340 918, a sole trader trading as Digital Sanctum and Naked Tech (“Naked Tech”, “we”, “us” or “our”). This policy applies to personal information handled through nakedtech.au, enquiries, bookings, service delivery, invoices and related communications.
2. Information we collect
Depending on how you deal with us, we may collect:
- your name, email address, phone number and service address;
- your enquiry, the technology problem you describe and your communication preferences;
- booking, quote, invoice, payment-status and transaction records;
- concise service notes about the agreed work, devices, products and outcomes;
- correspondence, feedback, access or correction requests, and complaints;
- website request information such as IP address, date and time, requested page, browser and device information used for delivery, reliability and security; and
- if you enable optional tracking, the analytics or advertising information described below.
Please do not send passwords, authentication codes, recovery material, banking PINs, card security codes, government identifiers or other sensitive information through an enquiry form. During a service, you enter credentials yourself. We do not record, photograph, copy, transmit or retain them.
3. How we collect information
We usually collect information directly from you when you use the contact form, call, email, request or accept a quote, book a service, receive a service, pay an invoice or make a privacy request. Website infrastructure also receives ordinary technical request information when your browser connects. If another person makes an enquiry for you, we may receive your details from that person and will use them only where it is reasonable to do so.
You can browse the public website without telling us your name. You may use a preferred name for a preliminary enquiry, but we may need accurate contact, address and billing details before confirming or delivering a service. If you do not provide enough information, we may be unable to respond, assess suitability, confirm a booking or provide the requested service.
4. Why we use information
We use personal information where reasonably necessary to:
- respond to enquiries and assess whether a service is suitable;
- quote, schedule, provide and follow up agreed services;
- communicate about appointments, safety, products and service outcomes;
- issue invoices, record payments and meet tax, accounting and other legal obligations;
- handle feedback, disputes, consumer-law matters and privacy requests;
- protect customers, systems and the business from misuse, fraud and security threats; and
- measure website use or advertising campaigns when you have enabled the relevant optional tracking category.
Submitting a service enquiry is not a subscription to unrelated email or SMS marketing. If we offer optional marketing in future, we will use an appropriate consent and unsubscribe process.
5. Contact form and browser storage
The embedded contact form is delivered from forms.digitalsanctum.com.au through Digital Sanctum’s Sanctum Forms system. It asks for your name, email address and message, with a phone number optional. To help us understand the enquiry, the Naked Tech page may also pass the page path, relevant service category and the campaign parameters utm_source, utm_medium, utm_campaign and utm_content when present. It does not pass other URL parameters.
As you type, the form saves an unfinished draft in local storage for the forms.digitalsanctum.com.au site in that browser. A successfully submitted draft is cleared. If you do not submit it, the draft remains until you or your browser clears that site’s stored data. The form also stores its colour-theme choice locally.
Naked Tech separately stores your colour-theme choice and a record of your tracking preferences on nakedtech.au. The tracking record is necessary to remember an acceptance or rejection; rejecting optional tracking does not itself load Google Analytics or Meta Pixel.
6. Optional analytics and advertising
Analytics and advertising tracking are off until you select the relevant category. The choices are separate and neither checkbox is preselected.
| Category | Provider and information | Purpose |
|---|---|---|
| Analytics | Google Analytics 4 may receive page and interaction events, campaign information, predefined search-demand categories, approximate location derived from IP address, and browser or device information. It may set or read analytics cookies and similar identifiers. | Understand visits, service-page use, privacy-safe service selection, unmet service demand, referral interest, phone-link activations and successful enquiries so we can improve the site and service offering. |
| Advertising | Meta Pixel may receive page views, service-view, phone-contact and successful-enquiry events, campaign information, IP address, and browser, device, cookie or similar identifier information. | Measure advertising performance and understand which campaigns lead to enquiries. |
We do not intentionally send Google or Meta the text you enter in the contact form, your email address, phone number or service address through these website events. Their own handling is described in the Google Privacy Policy and Meta Privacy Policy.
Site-search words stay in your browser and are not sent to Naked Tech, Google or Meta. If Analytics is already enabled, Google Analytics may receive only a predefined service or referral category, the result state, the search entry point, the current page path, an allowlisted internal service destination and whether you expressed service or referral interest. It never receives the words you typed, and a search made before consent is not queued for later reporting.
You can accept, reject or change these categories at any time using . Turning off an active category reloads the page and prevents that provider from loading on later pages. It does not recall information already sent to the provider; you can also clear existing cookies and site data in your browser.
7. When we disclose information
We do not sell or rent customer lists. We may disclose only the information reasonably needed to service providers that help us host the website and forms, operate business email and storage, issue invoices, process a payment method you choose, maintain systems, or provide professional advice. We may also disclose information when authorised or required by law, to protect safety or legal rights, or with your direction or consent.
Google receives analytics information only when Analytics is enabled. Meta receives advertising-event information only when Advertising is enabled. Products, internet services or accounts you ask us to configure may have their own privacy terms; we will ask you to review those terms where relevant rather than accepting optional data uses for you.
8. Overseas processing and disclosure
Some technology providers use global infrastructure. If you enable Analytics or Advertising, information may be disclosed to or processed by Google or Meta in the United States and other countries where those providers and their service providers operate. Other hosting, communications, storage, security or payment suppliers may also process information outside Australia. Provider locations and subcontractors can change; you may ask us for the current information reasonably available about providers relevant to your information.
9. Retention and security
We retain personal information only while it is reasonably needed for the purpose collected, customer support, security, a dispute, or legal and record-keeping obligations. Tax, invoice and transaction records may need to be retained for at least five years. When information is no longer needed and no law requires it to be kept, we take reasonable steps to delete it or de-identify it. Backup copies may remain inaccessible until they are overwritten through the normal backup cycle.
We use reasonable technical and organisational safeguards appropriate to a small service business, including protected business accounts and access controls. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Tracking providers retain information under their own policies and our available account settings.
10. Access, correction and deletion requests
You may ask what personal information we hold about you, request access or correction, or ask us to delete information that we no longer need to retain. Contact the Privacy Officer at privacy@nakedtech.au or call 03 7068 5422. We may need to verify your identity. If a law permits or requires us to refuse or limit a request, we will explain that where required.
11. Privacy questions and complaints
Send a privacy question or complaint to privacy@nakedtech.au with enough detail for us to investigate. We will acknowledge it and aim to provide a substantive response within 30 days. If you are not satisfied, and the Privacy Act applies to the matter, you may be able to complain to the Office of the Australian Information Commissioner. The OAIC generally expects you to complain to the organisation first and allow it time to respond.
12. Changes to this policy
We may update this policy when our information handling changes or the law requires it. The effective date at the top identifies the current version. Material changes apply from publication and do not authorise a new use of information where further notice or consent is required.