1. Who provides the service
Services are provided by Peter Reginald, ABN 57 221 340 918, a sole trader trading as Digital Sanctum and Naked Tech (“Naked Tech”, “we”, “us” or “our”). These terms apply when you ask us to provide a service and we accept the booking or quote.
2. Scope and acceptance
The agreed service is described in the relevant service page, booking confirmation, email, message or quote. An enquiry alone does not create a booking. If work outside the agreed scope becomes useful, we will explain it and obtain your approval, including agreement on any additional price, before proceeding.
If an accepted written quote or service-specific scope conflicts with these general terms, the more specific agreed term applies to that service, except where the law does not permit it.
3. Pricing, hardware and payment
Published consumer prices include GST unless clearly stated otherwise. Fixed-price services cover only their published or agreed scope. Larger projects and out-of-scope work require a separate quote or price agreement. Payment timing and available methods will be stated in the booking confirmation, accepted quote or invoice.
Where Naked Tech supplies hardware, its cost and any service charge will be shown separately. Manufacturer, software and subscription terms may also apply, but they do not replace consumer rights that apply to Naked Tech’s supply.
4. Your responsibilities
You agree to:
- give accurate information about the problem, devices and relevant history;
- ensure that you are authorised to request work on the premises, devices, accounts and data;
- provide safe and reasonable access to the agreed equipment and work area;
- have an authorised adult present for an in-home visit;
- maintain a current backup before work begins wherever practicable; and
- follow reasonable safety and security instructions explained during the service.
The House Rules form part of these terms as a practical conduct and safety summary.
5. Cancellations, rescheduling and access
You may cancel or ask to reschedule by contacting us. If you cancel less than four hours before the agreed start time, fail to provide agreed access, or the visit cannot safely continue because the House Rules are seriously breached, we may charge up to $90. Any charge will not exceed the reasonable loss and costs caused by the late cancellation or failed visit, and will not be applied where doing so would be unlawful.
We will consider exceptional circumstances reasonably. If Naked Tech must cancel, we will give as much notice as reasonably possible and offer to reschedule or refund any amount prepaid for work not supplied.
6. Devices, data and credentials
Technology work can reveal pre-existing faults or involve a risk of interruption, configuration change or data loss. We will exercise due care and skill and take reasonable steps to avoid loss or damage. We do not promise that failing hardware can be repaired, that data can be recovered, or that every third-party account or service can be restored.
You enter passwords, authentication codes and recovery information yourself. Naked Tech does not record, photograph, copy, transmit or retain them. Our broader handling of personal information is described in the Privacy Policy.
7. Third-party products and providers
Some outcomes depend on internet providers, account providers, manufacturers, software publishers or other third parties. We will explain known dependencies within the agreed scope, but cannot control their systems, decisions, outages, eligibility rules or future product changes. You remain responsible for accepting and complying with third-party terms where required.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. This includes guarantees that services will be provided with due care and skill, will be reasonably fit for an agreed purpose where the law applies, and will be supplied within a reasonable time when no time is agreed.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded. Any statement about service limitations, third parties, backups or data risk is subject to those rights.
9. Responsibility for loss
Each party is responsible for loss it causes through its breach of these terms, negligence or unlawful conduct, subject to applicable law. To the extent permitted by law, neither party is responsible for loss that was not reasonably foreseeable when the service was agreed. This section does not limit the Australian Consumer Law rights described above.
10. Problems and complaints
If you believe a service has not met the agreed scope or a consumer guarantee, contact us promptly through the Contact page with the relevant details. We will assess the issue and discuss an appropriate remedy. These terms do not restrict any right to seek assistance from Consumer Affairs Victoria, the ACCC or another body with jurisdiction.
11. Changes and governing law
The version provided or linked when a service is agreed applies to that service. We may publish updated terms for future services, but will not retrospectively change an existing agreement without your consent. These terms are governed by the laws of Victoria, Australia, and the parties submit to courts with jurisdiction there.