Starting takes forever
The computer eventually turns on, but startup drags, apps hesitate and ordinary tasks keep freezing.
Slow computer help · Ivanhoe & Eaglemont
Computer painfully slow? Find out whether to fix, upgrade or replace.
We assess storage, software, updates, security indicators, age and Windows compatibility, then explain the proportionate next step before you spend on parts or a new computer.
The symptoms
Does this sound familiar?
Storage, updates or background tasks get in the way
Space warnings, failed updates or unseen software make the machine feel busy before you have done anything.
You do not know whether it is worth upgrading
Windows 10 support, Windows 11 compatibility and the computer's age make it hard to tell whether repair or replacement is sensible.
Diagnose before buying
Find the bottleneck. Then decide what the computer is worth.
A slow computer is a symptom, not a diagnosis. We check the practical causes and the Windows lifecycle together so a repair, upgrade or replacement recommendation is based on this machine rather than a generic sales pitch.
Storage and drive condition
We review available space, obvious storage pressure and signs that the drive may be limiting everyday performance.
Startup and background software
We look for unnecessary startup items, sync jobs and background processes competing for the computer's resources.
Updates and system condition
We check whether stalled updates, damaged system files or configuration problems are contributing to the slowdown.
Security indicators
We check for signs that warrant a malware or account-security response without assuming every slow computer is infected.
Age and performance fit
We compare the computer's condition and capability with what you actually need it to do, rather than judging it by age alone.
Windows 11 compatibility
We check whether the hardware is eligible and whether upgrading is proportionate for the computer's condition and intended use.
Windows 10 support path
We explain the current supported options that apply to the device, including interim security-support paths where available, before recommending replacement.
What is included
Clear scope. No mystery box.
Symptom and history review
We establish what feels slow, what changed and which tasks matter most before changing the computer.
60–75 minute onsite assessment
We assess the agreed performance, storage, update, security and compatibility areas in one joined-up visit at your home.
Safe fixes within scope
Straightforward configuration and cleanup steps can be completed where they are safe, appropriate and inside the agreed project.
Windows lifecycle assessment
You get a clear view of Windows 11 compatibility and the supported paths that make sense for this computer.
Repair, upgrade or replace recommendation
We explain which path is proportionate, what it is likely to achieve and what should not be worth spending money on.
Written decision plan
You receive a concise plain-English record of the result, remaining risks and the recommended fix, upgrade or replace path.
How it works
From frustrating to understood.
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1
Tell us what feels slow
Share the symptoms, the jobs you use the computer for and any warnings or recent changes you have noticed.
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2
We diagnose the machine and its Windows path
We isolate the likely bottlenecks, complete agreed safe fixes and assess compatibility, condition and support options.
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3
Choose the proportionate next step
We explain whether to keep using, repair, upgrade, take an interim supported path or replace the computer, with separate work quoted before it begins.
Why Naked Tech
Trust should be visible.
30+ years in technology and support
Peter personally brings more than 30 years of technology and support experience to practical decisions about ageing devices and changing Windows versions.
No hardware markup
If replacement hardware becomes the sensible path, Naked Tech does not shape the recommendation around a product margin.
Fixed assessment price
The onsite assessment is $190 fixed incl. GST, with no open-ended hourly billing and no workshop or follow-up work carried out without a separate quote.
Slow Computer Performance Assessment
$190 fixed incl. GST
The fixed price includes a 60–75 minute onsite assessment, local call-out in Ivanhoe or Eaglemont, safe straightforward fixes within scope, Windows compatibility review and a concise written fix, upgrade or replace plan. Parts, account recovery, data transfer or new-computer setup, provider work, workshop remediation and follow-up are separate; not every fault can be completed in one visit.
Included in the visit
- Symptom and history review. We establish what feels slow, what changed and which tasks matter most before changing the computer.
- 60–75 minute onsite assessment. We assess the agreed performance, storage, update, security and compatibility areas in one joined-up visit at your home.
- Safe fixes within scope. Straightforward configuration and cleanup steps can be completed where they are safe, appropriate and inside the agreed project.
- Windows lifecycle assessment. You get a clear view of Windows 11 compatibility and the supported paths that make sense for this computer.
- Repair, upgrade or replace recommendation. We explain which path is proportionate, what it is likely to achieve and what should not be worth spending money on.
- Written decision plan. You receive a concise plain-English record of the result, remaining risks and the recommended fix, upgrade or replace path.
Before you book
Frequently asked, fully answered.
What does the $190 fixed-price assessment include?
The GST-inclusive price includes a 60–75 minute onsite assessment, local call-out in Ivanhoe or Eaglemont, safe straightforward fixes within scope, Windows compatibility review and a concise written fix, upgrade or replace plan. Parts and separately scoped workshop or follow-up work are not included.
Can every slow computer be fixed in one visit?
No. Some faults need replacement parts, account recovery, provider work or a separately scoped follow-up. We will explain the blocker and the next practical step rather than pretending every machine has an instant fix.
Does a slow computer mean it has malware?
Not necessarily. Storage pressure, updates, background software, ageing hardware and failing components can produce similar symptoms. We check the evidence before recommending a security response.
Can I keep using Windows 10?
A Windows 10 computer may continue to start and run, but Microsoft's standard support has ended. We assess the current security and support options that apply to the device, including whether an interim supported path is available, rather than assuming immediate replacement.
Can you tell me whether this computer should move to Windows 11?
Yes. We check hardware eligibility and practical condition together. Compatibility alone does not make an upgrade worthwhile if the computer is unreliable or no longer fits what you need it to do.
What happens if replacement is the sensible option?
We explain why and what specification would fit your needs. Hardware, data transfer and new-computer setup are separate from the diagnosis and are scoped and priced before any additional work begins.
Prefer to write?
Tell us what the computer is doing
Include the device type, the main symptoms, any Windows warning you can see and what you need the computer to handle. We will use that context to confirm the starting scope.
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