Pop-ups and warnings will not stop
Unexpected alerts, advertisements or fake security messages keep returning even after you close the browser.
Virus and malware help · Ivanhoe & Eaglemont
Think your computer has a virus? Get a calm diagnosis and a clear next step.
We inspect one working Windows or Mac computer, follow the evidence and complete safe user-level removal where practical—without treating every pop-up or slow day as proof of infection.
The symptoms
Does this sound familiar?
The browser or computer changed by itself
Searches redirect, unfamiliar extensions or programs appear, or settings no longer stay where you put them.
Something feels wrong, but you cannot prove why
Security software reports a concern, the computer behaves unpredictably or a suspicious download may have started the problem.
Evidence before action
Check what is actually happening.
Similar symptoms can come from unwanted software, browser settings, ordinary updates or hardware trouble. The visit follows the evidence before recommending removal, repair or another specialist.
Diagnose before buying
Inspect the computer before declaring it infected.
The visit connects the symptoms with observable changes on the computer. That keeps the response proportionate and makes clear when the issue is malware, a different fault or work that needs a specialist.
Symptoms and recent history
We establish what changed, what was downloaded or clicked and whether suspicious behaviour is still active.
Installed software and startup items
We review user-level applications and items that start with the computer for unfamiliar or unwanted changes.
Browser settings and extensions
We inspect supported browsers for unwanted extensions, redirects, notification permissions and changed search or startup settings.
Security scans and detections
We use supported built-in or reputable tools to scan and review detections without promising that one tool can prove a device completely clean.
Updates and protection state
We check supported operating-system, browser and security updates and apply straightforward changes where appropriate.
Residual risk and next step
We identify what was removed, what remains uncertain and whether reset, reinstall, hardware or specialist work is the safer path.
What is included
Clear scope. No mystery box.
One working personal computer
The visit covers one bootable Windows or Mac computer that you are authorised to have inspected.
Up to 90 minutes onsite
Local call-out and the agreed diagnosis and safe user-level remediation are included without an automatic hourly overrun.
Safe removal and browser cleanup
We remove or quarantine agreed detections and reverse straightforward unwanted browser or startup changes where practical.
Supported security updates
Relevant operating-system, browser and protection updates are applied when they are safe and fit within the visit.
Basic post-remediation check
We recheck the reported behaviour and relevant indicators without claiming that future infection is impossible.
Written findings and boundaries
You receive what was observed and changed, remaining risks and any separately scoped or referral next step.
How it works
From frustrating to understood.
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1
Describe what changed
Tell us about warnings, downloads, redirects and recent contact. If ransomware or financial exposure is active, stop using the device and use the urgent official pathway first.
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2
We inspect and act on evidence
We review the agreed computer, run appropriate checks and complete safe user-level removal and cleanup within scope.
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3
Verify and document the next step
We recheck the symptoms, explain what can and cannot be concluded and provide the written outcome before any extra work is agreed.
Why Naked Tech
Trust should be visible.
30+ years in technology and support
Peter personally brings more than 30 years of technology and support experience to evidence-led, proportionate decisions.
Your credentials stay yours
You enter passwords and authentication codes yourself. Naked Tech does not record, photograph, copy, transmit or retain them.
Fixed scope and written risks
The visit is $250 fixed incl. GST for up to 90 minutes, with extended or specialist work identified before anything expands.
Virus & Malware Diagnosis and Removal Visit
$250 fixed incl. GST
The fixed price includes local call-out in Ivanhoe or Eaglemont and up to 90 minutes onsite for one working, bootable personal Windows or Mac computer. Safe user-level removal, browser cleanup, supported updates and written next steps are included where practical. Extended remediation, reset or reinstall work, data recovery, hardware repair, account recovery and follow-up are separate or referral-only.
Included in the visit
- One working personal computer. The visit covers one bootable Windows or Mac computer that you are authorised to have inspected.
- Up to 90 minutes onsite. Local call-out and the agreed diagnosis and safe user-level remediation are included without an automatic hourly overrun.
- Safe removal and browser cleanup. We remove or quarantine agreed detections and reverse straightforward unwanted browser or startup changes where practical.
- Supported security updates. Relevant operating-system, browser and protection updates are applied when they are safe and fit within the visit.
- Basic post-remediation check. We recheck the reported behaviour and relevant indicators without claiming that future infection is impossible.
- Written findings and boundaries. You receive what was observed and changed, remaining risks and any separately scoped or referral next step.
Before you book
Frequently asked, fully answered.
What does the $250 visit include?
The GST-inclusive price covers local call-out in Ivanhoe or Eaglemont and up to 90 minutes onsite for one working Windows or Mac computer, including the agreed inspection, supported scans, safe user-level removal and browser cleanup where practical, relevant updates, a basic recheck and written next steps.
Can every infected computer be cleaned in one visit?
No. Some cases require a reset or reinstall, more time, specialist ransomware handling, data recovery or hardware work. We explain the evidence and agree any separately scoped next step rather than promising an instant result.
Can you guarantee that the computer is completely clean afterwards?
No tool or short visit can guarantee that a device is completely clean, permanently secure or protected from future infection. We report what was checked, detected and changed, plus any residual risk.
What if I see a ransom demand or cannot open my files?
Stop using the device and disconnect it from the network. Do not pay or attempt random fixes through this standard visit. Ransomware, decryption and lost-file recovery require a specialist response, and suspected cybercrime can be reported through ReportCyber.
Is this the right service after a scam or account takeover?
Device malware may be one part of an incident, but exposed accounts, remote-access scams, stolen funds or identity concerns fit the separate Scam & Account Security Assessment. Provider-controlled recovery remains with the provider, and active financial exposure goes directly to the bank using official details.
Will you need my passwords or security codes?
You enter credentials yourself. Naked Tech never asks for banking PINs, card security codes, one-time authentication codes or recovery material and does not retain customer credentials.
Prefer to write?
Tell us what the computer is doing
Include the computer type, warnings or pop-ups, when the behaviour began and whether files, money or accounts may be affected. Do not send passwords, codes, banking details or government identifiers.
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